Fur Flies at Zara

Visually impaired counsellor Cassandra Chiu and her guide dog Esme are in the headlines again, this time for an altercation with fashion store Zara, when she was turned away by a security personnel. It resulted in the police being called to the Ngee Ann City outlet to rectify the situation.

(image source: www.news.asiaone.com)

Netizens have stepped forward to say that the security guard stopped Chiu from entering the store, refusing to listen to her explanations and was also verbally abusive towards her. Others have come forward to say they witnessed Miss Chiu and her male companion being overly sensitive, hurling insults at the security guard and threatening him when he politely stated that no dogs were allowed.

Zara has also come under fire, on its Facebook pages, with netizens expressing their displeasure and threatening to boycott their stores. Since then, its distributor RSH Limited has apologised to Miss Chiu, and to the public.

(image source: www.therealsingapore.com)

This incident follows a series of other incidents, where Chiu also expressed her displeasure at several establishments, and at a local taxi service for denying Esme entry.

What are your thoughts? Do you think the incident was blown out of proportion, or that any party overstepped their boundaries? Share with us at contact@petsmagazine.com.sg!